{"id":1006,"date":"2025-08-11T19:40:41","date_gmt":"2025-08-11T19:40:41","guid":{"rendered":"https:\/\/ugtfgvalicante.com\/?p=1006"},"modified":"2025-08-11T19:40:43","modified_gmt":"2025-08-11T19:40:43","slug":"fgv-recibe-el-sello-de-aenor-para-sus-16-lineas-de-tranvia-y-metro","status":"publish","type":"post","link":"https:\/\/ugtfgvalicante.com\/index.php\/2025\/08\/11\/fgv-recibe-el-sello-de-aenor-para-sus-16-lineas-de-tranvia-y-metro\/","title":{"rendered":"FGV recibe el sello de AENOR para sus 16 l\u00edneas de tranv\u00eda y metro"},"content":{"rendered":"\n

Los objetivos de esta norma se centran en incrementar la calidad, determinar las necesidades y expectativas de los usuarios<\/h3>\n\n\n\n

La L\u00ednea 9 de TRAM d\u2019Alacant (Benidorm-D\u00e9nia)<\/strong> que gestiona Ferrocarrils de la Generalitat Valenciana (FGV) ha obtenido el certificado de la Norma de Calidad Europea UNE-EN 13816<\/strong>, dirigida a empresas de transporte p\u00fablico, una vez se han completado las diferentes obras ejecutadas en los \u00faltimos a\u00f1os como parte de su proceso de modernizaci\u00f3n.<\/p>\n\n\n\n

Con esta incorporaci\u00f3n, las 16 l\u00edneas de FGV, 10 de metro y tranv\u00eda de Metrovalencia, y 6 de tranv\u00eda, tren-TRAM y tren convencional de TRAM d\u2019Alacant, cuentan con el citado certificado UNE-EN 13816.<\/p>\n\n\n\n

Por lo que respecta a la L\u00ednea 9 de TRAM d\u2019Alacant<\/strong>, el pasado 28 de enero recuper\u00f3 la circulaci\u00f3n sin trasbordos a lo largo de todo su trazado. Una vez acabadas las obras, ha sido posible acometer el proceso de certificaci\u00f3n y as\u00ed sumarse al resto de l\u00edneas de tranv\u00eda y tren -tram de la provincia de Alicante.<\/p>\n\n\n\n

Esta certificaci\u00f3n, extendida por AENOR<\/strong>, est\u00e1 dirigida al transporte p\u00fablico de pasajeros y permite determinar las condiciones en las que se presta este servicio al viajero con la intenci\u00f3n de mejorar su calidad.<\/p>\n\n\n\n

FGV inici\u00f3 el proceso de certificaci\u00f3n de sus l\u00edneas en 2005 con la certificaci\u00f3n de las l\u00edneas 3 y 5, desde entonces se han incorporado progresivamente el resto de l\u00edneas de ambas redes.<\/p>\n\n\n\n

Objetivos de la norma UNE-EN 13816<\/strong><\/p>\n\n\n\n

Los objetivos de esta norma se centran en incrementar la calidad, determinar las necesidades y expectativas de los usuarios y adecuar los recursos disponibles, por lo que se proporciona una satisfacci\u00f3n a\u00f1adida al cliente.<\/p>\n\n\n\n

La aplicaci\u00f3n de esta norma contempla el punto de vista del usuario, abordando criterios como el servicio ofertado, informaci\u00f3n, atenci\u00f3n al cliente, seguridad, accesibilidad, confort, puntualidad e impacto ambiental. Adem\u00e1s, analiza la perspectiva de la propia empresa, estudiando las particularidades del servicio que se presta y motivos.<\/p>\n\n\n\n

Actualizaci\u00f3n de la Norma<\/strong><\/p>\n\n\n\n

Siguiendo esta norma de calidad de AENOR se controlan una serie de par\u00e1metros de calidad del servicio para verificar que se cumplen los niveles establecidos, niveles que se revisan peri\u00f3dicamente con el fin de mejorarlos. Para gestionar este proceso, FGV implant\u00f3 un Sistema de Gesti\u00f3n de Calidad<\/strong> que tiene por objeto garantizar el cumplimiento de los niveles de calidad e incidir en los aspectos peor valorados.<\/p>\n\n\n\n

Este proceso se inicia con la evaluaci\u00f3n de las expectativas de los clientes respecto a la calidad; exigencias legales, pol\u00edticas, financieras y t\u00e9cnicas; identificaci\u00f3n de los niveles de calidad existentes y \u00e1reas de mejora; definici\u00f3n de objetivos; ejecuci\u00f3n de acciones correctivas e implantaci\u00f3n de un plan para incrementar la calidad.<\/p>\n\n\n\n

Fuente: Alicantepress<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Los objetivos de esta norma se centran en incrementar la calidad, determinar las necesidades y expectativas de los usuarios La L\u00ednea 9 de TRAM d\u2019Alacant (Benidorm-D\u00e9nia) que […]<\/a><\/p>\n<\/div>","protected":false},"author":4,"featured_media":1007,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"\nFGV recibe el sello de AENOR para sus 16 l\u00edneas de tranv\u00eda y metro - FGV Alicante<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ugtfgvalicante.com\/index.php\/2025\/08\/11\/fgv-recibe-el-sello-de-aenor-para-sus-16-lineas-de-tranvia-y-metro\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FGV recibe el sello de AENOR para sus 16 l\u00edneas de tranv\u00eda y metro - 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